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Data And Transparency Is Needed To Reduce Medical Mistakes

Fri, 07/23/2010 - 7:25am
John Toussaint, MD, and Roger Gerard, PhD

Admitting Error
In a lean environment, doctors and nurses must allow mistakes to be visible in order to perform root-cause analysis and fix the process. But showing mistakes hits most medical providers in a vulnerable place—right in the collective fear of lawsuits and a highly conditioned need to be heroic.

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