Ocean Medical Center in Brick, NJ, has opened the new Hirair and Anna Hovnanian Emergency Care Center, which introduces a patient experience unlike any other in the region. The ribbon cutting to mark completion of the stunning new emergency department was held on Tuesday, and officially began treating patients today.
"We knew this was a rare opportunity to change the face of emergency care," says Dean Q. Lin, FACHE, president of Ocean Medical Center. "It was more than making a physical transformation. It was about creating an environment of tranquility and comfort when people are at their highest stress levels, and providing a setting that calms you every step of the way."
The medical center embarked on the ambitious project in June 2012 as part of an $82 million Master Facility Plan that is designed to meet the changing needs of the community. An emergency department unlike any other was at the heart of this initiative.
With a footprint triple the size of the existing space, the thoughtful design of the Hirair and Anna Hovnanian Emergency Care Center provides patients and their families the best care in a beautiful, comfortable, healing environment. From the moment patients walk in the door, they are immediately guided to the appropriate treatment area. Privacy and comfort can be found in 49 rooms, some of which are dedicated to the unique needs of those with minor injuries, pediatric, and behavioral health needs. Registration takes place at the bedside while care begins immediately. Improved processes, dedicated technology, and skilled caregivers result in expedient care that gets patients back to the comfort of their own home.
"It's about time for an emergency department that understands patients better," says Lin. "We've taken into consideration the needs and wants of our patients, such as being seen immediately, having private rooms, and comfortable amenities for family and friends." The hospital has done away with crowded waiting areas; patients are escorted to a room right away. Family members will find comfortable lounges, serene gardens, guided imagery, and fine art to reduce stress and anxiety.
"Tremendous community support has helped create this incredible healing environment," says John K. Lloyd, FACHE, president of Meridian Health. "We received a gift of $5 million at the onset of the project from the Hirair and Anna Hovnanian Foundation. This matching grant inspired others throughout the community and resulted in an unprecedented level of philanthropy for Ocean Medical Center. We are incredibly grateful to Edele Hovnanian and her family, as well as all donors, for embracing our future and helping to transform the patient experience at Ocean Medical Center." To date, over $10 million has been raised for the new emergency department.