Here’s a little story from the early days of my first job as a chairman of surgery.
Shortly after I assumed the role of surgical chairman in a community teaching hospital at the ripe old age of 40 and having absolutely no administrative experience, I visited a mentor of mine whom I had known since I was a medical student. He had been serving in a similar role at a larger hospital than mine, and I thought he might be able to share some wisdom about how to be a good chairman.
He was dispensing sound advice for most of the hour or so I spent with him. Then he said something that struck me. Sometimes the unexpected happens and there’s no simple solution. He told me that among the challenges he was facing were two lawsuits.