Instrument Tracking & Management Solutions
Olympus has developed a 24/7-service portal to provide flexible solutions and to tracking individual surgical instruments and devices. The newly released repair and service tool allows customers to electronically submit service orders and track instruments in real time, 24 hours a day, seven days a week. This management solution offering even allows customers to print out an airbill. The service portal allows customers access to as much information about their instruments as they need. With an established account and password, customers can securely submit and approve orders, access repair history and pinpoint where a device is in the repair process. Beyond repairs, the service portal gives Olympus customers enhanced inventory and purchasing visibility.